Free, practical guides for new sellers: products, WhatsApp and TikTok, cash on delivery, pricing and growing your business.
A practical plan for your first 10 customers: start with people who know you, pick the right product, make each delivery go well and earn the next order.
Most buyers decide within a day of asking. How to reply fast even with a job or a family: notifications, a holding message, one inbox and a nightly check.
A two-minute confirmation call before you place an order catches wrong numbers, surprise totals and unsure buyers. A checklist and call script in three languages.
Real return reasons from about 5,000 Sri Lankan orders: no answer, refused, changed mind and more. What each one means and what you can do about it.
How cash on delivery works on MyKade, who collects the money, when your profit arrives, and how to make sure the parcel is accepted.
What a MyKade payment link is, when to offer full payment or an advance, how to explain it to a customer, and why you never take the money yourself.
A simple five-step way to handle an unhappy customer, with ready-to-send replies for late parcels, wrong items and public comments.
What to send after a parcel is delivered, when to send it, and how to stay in touch with happy customers without spamming them.