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Help & support

How can we help?

MyKade lets anyone in Sri Lanka start an online business without buying stock. Pick a product, share it, and place your customer’s order in the app. We pack it, deliver it island-wide and collect the money, and your profit goes to your wallet.

Contact the MyKade team

We reply in Sinhala, Tamil or English.

Send us a message

Common questions

Who can join?

Anyone in Sri Lanka aged 18 or over with an NIC. Under 18? A parent or guardian can open the account in their own name, with their own NIC and bank account, and you can sell through it together. Payouts always go to the account holder.

How do I start?

Download MyKade, sign up with your mobile number and NIC, and verify your identity (NIC photos, a selfie and your bank details). Once the team approves you, you can place orders.

How do I earn?

Every product shows your price and a suggested selling price. You choose the price your customer pays; the difference is your profit. It reaches your wallet when the parcel is delivered.

How does my customer pay?

Cash on delivery, or online: the customer gets an SMS link from MyKade to pay in full or pay an advance. Resellers never collect customer money themselves.

When do I get paid?

Ask for a payout from the Wallet in the app. Payouts go only to the bank account checked during verification.

A parcel was returned or refused. What now?

The order shows as returned in the app and no profit is paid for it. Many returns can change your level; see Account → Your level.

I want to sell my own products. Is that possible?

Yes. Join the own-product seller waitlist and we’ll call you when it opens. Join the waitlist

How do I delete my account?

In the app: Account → Delete account. More about account deletion

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