Many new sellers go quiet once the parcel is delivered. That is a missed chance. The customer who just received your parcel is the easiest person in the world to sell to again, because they already trust you.
Why the second order matters so much
Look at what real Sri Lankan online shops saw:
- Selling to strangers, 30–37% of parcels came back.
- When customers knew the seller and ordered again, about 96% of parcels were delivered.
A returned parcel earns you nothing, and on MyKade your profit only reaches your wallet when a parcel is delivered. So a returning customer is not just a nice bonus. They are your most reliable orders.
How you know it was delivered
On MyKade, your profit goes to your wallet when the parcel is delivered. So when you see the profit for an order arrive, that is your signal: the customer has it. Send your message that day or the next, while the parcel is still fresh in their mind.
Message 1: the thank-you (same day or next day)
Keep it short and warm. Do not try to sell anything yet.
Hi [name], I can see your [item] has arrived. Thank you so much for ordering with me! I hope you like it. If anything isn't right, just tell me and I'll help.
This does three things. It shows you care. It opens the door for a problem to come to you privately, not as a public complaint. And it puts your name at the top of their chat list.
If they do report a problem, follow the steps in handling a customer complaint calmly.
Message 2: honest feedback (a few days later, only if they replied happily)
If the customer is happy, ask for their honest opinion. Never ask for a fake or "five-star only" review, and never offer anything in return for praise.
So glad you like it! Could I share what you said on my Status? I'll only use your words, not your name or number, and only if you're okay with it.
Real words from a real customer, shared with permission, are worth more than any caption. If they say no, simply thank them.
Message 3: the useful reminder (only when it makes sense)
Some products get used up. Our data shows that buyers of everyday items they use up (packaging, cleaning, beauty) reordered about 4 times as often as gadget buyers: about 11% compared with about 3% within two months.
So if you sold something that runs out, a gentle reminder at the right time is a service, not spam. For example, imagine you sold a cleaning product that lasts most people about a month:
Hi [name], hope you're well! Last month you got the [item]. If you're running low, I can send another one. It's Rs [price] + delivery. Just reply "yes" and I'll confirm it with you.
For gadgets and one-off items, a reminder for the same thing makes no sense. Instead, only mention something new if it genuinely fits what they bought, and only now and then.
Ask before you add them to your list
Before you send someone new products regularly, ask once:
Would you like me to message you when I have new items like this? If not, no problem at all.
Respect the answer. If someone says no, or asks you to stop, stop. People who chose to hear from you reply far more kindly than people who did not.
You can also share your MyKade shop link so they can browse your products and prices whenever they like. See your MyKade shop link and how to use it.
Keep a simple customer list
You do not need special software. A notebook or a note on your phone is enough:
- Name and town
- What they bought, and the date it was delivered
- Whether they are happy to hear about new items
- When a reminder might make sense (for items that get used up)
Glance at it a couple of times a week. That small habit turns one-time buyers into regulars.
What not to do
- Don't message every day, or at odd hours.
- Don't add customers to groups without asking.
- Don't make up offers or "last chance" pressure.
Start building regulars
One kind message after delivery costs you nothing and can bring the order that is most likely to arrive safely. Download the MyKade app and make your next delivery the start of a relationship, not the end of a sale.